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Return, Refund, Repair, and Warranty Policy

Return, Refund, Repair, and Warranty Policy

Return, Refund, Repair, and Warranty Policy

All products sold by Vapes by Enushi are NON REFUNDABLE, but are valid for product repair and/or exchange (if non-repairable) under warranty.

You are responsible for ensuring that the products you buy are compatible with each other. It is on you to do your own research to know what products work with each other.

It is your responsibility to inspect all of your items upon receipt of the shipment. Any mis-shipment claims, or damage claims must be reported within 2 days of receiving the shipment according to the tracking info.

All products sold by Vape by Enushi has a 7 day in-store warranty against manufacturer defect in materials and workmanship.

The Vapes by Enushi in-store warranty covers workmanship and materials, including items arriving DOA, or malfunctioning. All products sold by Vape by Enushi already go through a stringent secondary Quality Control service upon arrival of inventory to ensure products function exactly as they should, and are not missing any components. This secondary Quality Assurance minimizes any chances for warranty claims, and also ensures that you, the customer, receives a quality product that functions exactly to specification. Do realize, that rebuildable atomizers and mechanical mods are very simple devices, and 99% of the time, faults are simply due to user error. Please take some time to review videos on YouTube, or ask more experienced users in your area to show you proper usage if you are having trouble figuring out an issue. Alternatively, you may also contact us if you should have any questions or concerns.

Rebuildable atomizers and mechanical mods are ONLY RECOMMENDED FOR ADVANCED USERS! They are not basic plug & play devices, and a certain level of electro-mechanical understanding and dexterity is required to use these products.

The Vapes by Enushi in-store warranty does not cover (and is not limited to) the following:

  • User Error
  • Misuse
  • Mishandling
  • Improper pairing of devices
  • Damage
  • General Wear and Tear
  • Water Damage
  • Shock Damage

Products applicable for warranty service, will have replacement parts sent out, after the customer sends in a warranty request which includes the following information:

  • Order Number
  • Identity of the product incurring the problem
  • Description of the problem in detail
  • Indication of the specific faulty component
  • Photos, and if possible, a video of the fault.

If the customer cannot identify the exact faulty component, the customer may send the device in to Vape by Enushi for diagnosis at the customer's shipping expense. If a faulty component can be identified, it will be replaced under warranty (at Vape by Enushi's expense). Return shipping will be at the cost of the customer for mechanical and rebuildable devices. More complex devices such as regulated mods and fully supported by in-store warranties throughout the full length of the factory warranty will have shipping costs covered both ways by Vapes by Enushi.

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