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COVID-19 OPERATIONS UPDATE

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Vapes by Enushi Operations Update During COVID-19 Closures

Curbside delivery at our store is available, starting on Monday, May 11th!

During the coronavirus (COVID-19) retail shutdowns across Ontario, our store front will be CLOSED to the public until further notice. During this time, customers may not enter the store, however, we are still in full operation for online transactions.

CURBSIDE DELIVERY

Starting Monday, May 11th, the Government of Ontario is allowing all retail stores to perform curbside deliveries. We understand this is an attractive option for our local customers, as you can receive your order much faster than waiting for CanadaPost/UPS to deliver it, and it does not need to be handled by any additional people in the logistics chain.

As such, we will be opening curbside deliveries back up, and are offering this option to you.

To do a curbside delivery, follow these steps:

  1. Place your order and pay for it online (we are still unable to process payments inside the store.)
  2. Pick the Curbside Delivery option in the shipping options during your checkout.
  3. You will receive an order confirmation in your email that was provided to us during checkout. If you prefer us to call you, please indicate that in the Order Comments section during the checkout process. If you do not receive an order confirmation in your email within 5 minutes of placing your order, please check your junk/spam folder in case the email automatically got filtered, and make sure you add our email address to your safe sender's filter so that you do not miss future emails from us!
  4. When your order is ready for pick up, we will send you an order update email through the system. Make sure our email address is added to your safe sender's filter in your email provider, or you may miss this email!
  5. Please note our hours of operation as per below, during this pandemic.
  6. When you arrive at the store, call us at 905-470-8273 to provide your name and order number.
  7. Open your trunk, and wait in your car.
  8. One of our staff will bring the package out to you and place it in to your trunk.
  9. Once our staff member has gone back in to the store, you may come back out of your car to close your trunk. This measure is to ensure a safe social distancing protocol.
  10. Enjoy your purchase!

FREE SHIPPING IN ONTARIO!

In the interim, shipping costs will remain as free for orders shipping within Ontario and have a minimum sub-total of $50. Shipments that fall under this free shipping guideline will be shipped via CanadaPost Expedited or UPS Standard services (choice is at our discretion).

We will continue to remain in operation to fulfill online orders to deliver product safely to your home. Orders received by 1pm on a business day will be shipped out the same day. Please be aware that due to COVID-19, there may be a delay in delivery times, as all logistics services are currently overloaded and under-staffed. All delivery time guarantees are currently suspended by all carriers worldwide.

Store Hours During COVID-19 Closures:

  • CLOSED TO PUBLIC

Hours of Operation:

  • Monday to Friday: 11am to 6pm
  • Saturday: CLOSED
  • Sunday: CLOSED



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