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COVID-19 OPERATIONS UPDATE

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Vapes by Enushi Operations Update During COVID-19

We are OPEN for business with slightly reduced hours. During this time, customers may enter the store, however, be aware that we have a strict mask-wearing policy in effect. All customers who wish to enter the store MUST wear a mask. If you are unable to wear a mask for whatever reason, then we also offer a curbside pickup option for you.

CURBSIDE PICKUP

We understand this is an attractive option for our local customers, as you can receive your order much faster than waiting for CanadaPost/UPS to deliver it, and it does not need to be handled by any additional people in the logistics chain.

As such, we will be opening curbside pickup as a shipping option our website.

To do a curbside pickup, follow these steps:

  1. Place your order and pay for it online (we are still unable to process payments inside the store.)
  2. Pick the Curbside Delivery option in the shipping options during your checkout.
  3. You will receive an order confirmation in your email that was provided to us during checkout. If you prefer us to call you, please indicate that in the Order Comments section during the checkout process. If you do not receive an order confirmation in your email within 5 minutes of placing your order, please check your junk/spam folder in case the email automatically got filtered, and make sure you add our email address to your safe sender's filter so that you do not miss future emails from us!
  4. When your order is ready for pick up, we will send you an order update email through the system. Make sure our email address is added to your safe sender's filter in your email provider, or you may miss this email!
  5. Please note our hours of operation as per below, during this pandemic.
  6. When you arrive at the store, call us at 905-470-8273 to provide your name and order number.
  7. Open your trunk, and wait in your car.
  8. One of our staff will bring the package out to you and place it in to your trunk.
  9. Once our staff member has gone back in to the store, you may come back out of your car to close your trunk. This measure is to ensure a safe social distancing protocol.
  10. Enjoy your purchase!

SHIPPING

We will continue to remain in operation to fulfill online orders to deliver product safely to your home. We will be doing our best to ship on the same business day for online orders received by 1pm. Please be aware that due to COVID-19, there are delays in shipping times currently experienced with CanadaPost and most other federal postal services (such as USPS). All delivery time guarantees are currently suspended by all carriers worldwide.

Hours of Operation for Curbside Pickup:

  • Monday to Friday: 11:30am to 7pm
  • Saturday: 11:30am to 6pm
  • Sunday: 11:30am to 5pm



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